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Authorization ProcessingAuthorization Processing
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Risk ManagementRisk Management
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Network GatewayNetwork Gateway
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MAP PlasticsMAP Plastics
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Instant IssuanceInstant Issuance
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Buy Now Pay LaterBuy Now Pay Later
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Reports & AnalyticsReports & Analytics
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Prepaid (GPR)Prepaid (GPR)
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Gift CardsGift Cards
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Prepaid Virtual CardsPrepaid Virtual Cards
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Ready Link NetworkReady Link Network
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Call Center SupportCall Center Support
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Campaign SolutionsCampaign Solutions
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ATM Terminal DrivingATM Terminal Driving
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Digital Member ServiceDigital Member Service
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Loyalty RewardsLoyalty Rewards
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Dispute ManagementDispute Management
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Payment Companion AppPayment Companion App
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Omni Channel BankingOmni Channel Banking
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Digital CredentialsDigital Credentials
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Account OpeningAccount Opening
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Online Lending/EasyVestOnline Lending/EasyVest
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Card Controls & AlertsCard Controls & Alerts
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APIs/SDKsAPIs/SDKs
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Implementations/ConversionsImplementations/Conversions
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Testing & CertificationTesting & Certification
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ISO 8583 & 20022 formatsISO 8583 & 20022 formats
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Card & Account MaintenanceCard & Account Maintenance
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Card FulfillmentCard Fulfillment
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Instant IssuingInstant Issuing
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Prepaid IssuingPrepaid Issuing
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User Interface (CATS)User Interface (CATS)
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Falcon/VAAFalcon/VAA
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Managed Real-TimeManaged Real-Time
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Sonar ForecasterSonar Forecaster
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Risk Service ManagerRisk Service Manager
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Visa Secure (ICAS)Visa Secure (ICAS)
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Other Risk ToolsOther Risk Tools
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Dispute SupportDispute Support
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Member SupportMember Support
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Transaction ResearchTransaction Research
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ATM Terminal DrivingATM Terminal Driving
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ATM AdministrationATM Administration
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Surcharge-Free NetworksSurcharge-Free Networks
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ATM System MonitoringATM System Monitoring
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Call CenterCall Center
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Mobile Digital AppMobile Digital App
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Digital Member SupportDigital Member Support
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Omni Channel BankingOmni Channel Banking
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On-demand ReportsOn-demand Reports
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Visual & Data Insights (VDM)Visual & Data Insights (VDM)
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Data AnalyticsData Analytics
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MAP Campaign SolutionsMAP Campaign Solutions
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Visa Campaign SolutionsVisa Campaign Solutions
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ATM CampaignsATM Campaigns
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Single-Point SettlementSingle-Point Settlement
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Daily SettlementDaily Settlement
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Transparent BillingTransparent Billing
Working with industry-leading technology companies and service providers, we leverage core competencies to deliver the most innovative and practical solutions to client credit unions.
MAP Training Solutions
We provide comprehensive training for the life of our agreement with client credit unions. MAP is your first point of contact for all your training, client services and implementation research.
Training Center
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TutorialsTutorials
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User GroupsUser Groups
Visa University
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Visa OnlineVisa Online
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CalendarCalendar
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CoursesCourses
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FAQFAQ
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Whitepapers and Case StudiesWhitepapers and Case Studies
Dispute Management
Effectively resolving disputed transactions requires specific knowledge of consumer laws and network operating regulations. MAP continually works with Visa and our credit union clients to streamline the dispute-resolution process to eliminate invalid disputes and responses, simplify rules, and reduced the overall resolution time frames. Our unique insight into dispute regulations coupled with our leading-edge systems offers a dispute resolution resource that can deliver significant business benefits.
Dispute Support for your credit union
Turn dispute processing over to the Experts
MAP provides the expertise to maximize your credit union’s disputed transaction recoveries.
With our Dispute Analysis Support (DAS) Team, you can turn dispute processing over to experts that will manage these claims for your institution. Our knowledgeable DAS Team has vast experience with all aspects of dispute resolution management and understands the best ways to maximize recoveries.
DAS analysts are fully trained in network dispute resolution. Beginning with an analysis of each case for recovery potential, DAS tracks and reports on all aspects in the dispute process life cycle.
Dispute Services Offered depending on credit union’s chosen the level of support:
- Handles incoming dispute calls
- Creates new dispute cases
- Performs preliminary investigation
- Assesses claim for provisional or permanent credit eligibility
- Manages cardholder communications
- Reports fraud, manages exception file and stop payment listings
- Pursues recovery opportunities for supported networks
- Pre-Compliances/Compliances
- Good Faith Collections
- Stop Pay for Recurring Transactions
- Network Dispute processing support
Dispute Support for member cardholder
Dispute Support for member cardholder 24x7x365 to support members.
MAP credit union clients have the option of having our Call Center perform dispute intake for their cardholders. Dispute Agents are available to accept cardholder calls 24x7x365 in English and Spanish, including the collection the required information about the dispute, opening the case on posted transactions, and creating a provisional credit.
The dispute analysts will review each disputed transaction for recovery rights and process dispute items on behalf of credit union for all supported networks. Additionally, cardholders will receive communication throughout the dispute life cycle for items relating to required information and credit provisioning, including an explanation of denied claim.
Dispute Research & Case Management
Access and update cardholder information in Real Time
MAP provides credit unions with a web-based application to support the research and support of dispute research and case management. Visa Resolve Online (VROL) is used to send transaction inquiries, send financial exception processing messages, request for copies, fraud reporting, and exception file management.
With VROL, the credit union can track cases throughout the stages of the dispute process flow and manage all of the related information, including electronic copies of sales drafts, questionnaires, and additional documentation. In addition, it is a service used to exchange electronic dispute documentation and information, dispute pre-filings, and dispute case filings between you and Visa during the dispute cycle.
Need help? We’re happy to answer any questions you may have and help you improve your credit union’s card processing services.
