Implementation Specialist - Member Access Processing

  • Kent

MISSION/PURPOSE OF POSITION

  • Direct and Manage all phases and aspects of Card Processing implementations for Member Access Processing as directed by Supervisor to ensure outstanding implementation support to MAP Clients.

 

KEY RESULT AREAS/ESSENTIAL JOB FUNCTIONS

Existing Card Processing Clients

  • Facilitate the implementation of Visa DPS products and services for existing Member Access Processing clients.  Implementation products include, but are not limited to:
    • New Card Processing Clients
      • Implement MAP core processing services to include Debit, Credit, ATM, POS and all ancillary products sold to the client.
    • EMV Migrations and Projects
    • Host Data Processing Vendor Platform Upgrades
    • Falcon
    • Mobile
    • Name Match
    • Rewards
    • Instant Issue
    • CMA (Card Management)
    • New Bin Additions
    • Network Participation Changes
    • Network Business Enhancements
    • April/October Business Enhancements
    • Call Center Changes
    • Telecom/Communication Upgrades/Changes, et al.
    • Core Client Deconversions
  • Responsible for writing procedures / creating project plans and keeping them updated for Implementation Department related projects.

Client Support / Relationship Management

  • Plan, coordinate and conduct status calls with clients and vendors as needed throughout the implementation process.  Provide updated minutes (documentation) and project plans to clients throughout the implementation process.
  • Assist, as required, in the research and resolution of implementation issues prior to turnover to Client Services, Settlement and Training Departments.
  • Act as liaison between the client and Visa DPS support staff.
  • Provide client guidance and coordination of new EFT support services and products.

 

POSTION DIMENSIONS

Scope, Complexity and Judgment Required

  • Extensive knowledge of Card Processing Platforms, DP systems and processors, network implementation strategies, telecommunications, ATM connectivity, item resolution and daily settlement processes.
  • Acts as liaison between MAP clients, Visa DPS technical staff and client vendor relationships in tracking, reporting and resolving outstanding issues. 

Direct Responsibility

  • Has direct responsibility for analysis, development and delivery of Member Access Processing implementation-based outcomes as defined by ­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­the scope of current and proposed implementation initiatives.
  • Has direct responsibility for outside vendors and agencies who participate/interface with the current and ongoing development of implementation-related processes and activities.
  • Responsible for backing up projects of other Implementation team members when they are out of the office.

 

POSITION SPECIFICATIONS

Education

  • An Associate Degree in Business Administration, Finance, or Operations Management preferred.
  • 3-5 years of electronic banking experience, including card issuance, or related experience required.
  • Demonstrated excellence in the management of account/vendor relations, account/system resolution(s) and client service (required).
  • Demonstrated ability to work independently and solve problems.
  • Proficient in computer programs such as Microsoft Word, Excel, PowerPoint, and Outlook, as well as database management programs required.
  • Direct implementation experience in credit/debit/ATM/POS card programs preferred.

 

Skills and Experience

  • Demonstrated ability to work independently to assess, develop, and deliver implementation-related resolution processes that support the business plan that are within budget guidelines.
  • Strong interpersonal communication skills in person and by telephone:
    • Communicate clearly in English with all individuals in a positive, diplomatic manner;
    • Listen proactively and respond appropriately, addressing expressed needs with a satisfactory conclusion for all parties.
  • Strong written communication skills:
    • Assess and formulate written solutions that may include correspondence, emails, proposals, presentations, evaluations of current or proposed client and business activity.
  • Exercise clear, focused written and interpersonal communications with clients and co-workers.
  • Ability to work independently, solve complex problems and propose solutions.
  • Highly business-minded, with the ability to identify and offer creative business solutions.
  • Possess strong computer skills, including willingness to understand and use research resources available through a variety of sources.
  • Ability to organize, prioritize and manage multiple priorities with attention to detail and follow through.
  • Ability to work with tight deadlines and in pressure situations.
  • Ability to work with Member Access Processing business teams, and associated vendors in a collaborative manner and as part of a team.

 

Physical Requirements

  • Sit and work for long periods of time (75-100%)
  • Read documents necessary to the daily performance of essential functions (75-100%)
  • Competently operate standard office equipment:  personal computer, telephone, photocopier and fax machines (75-100%)
  • View a computer terminal for extended periods of time while producing documents, conducting research and working with clients (75-100%)
  • Lift boxes and equipment weighing up to 30 pounds (15-30%)
  • Travel offsite and operate a motor vehicle for moderate periods of time (15-30%)

 

Other

  • Valid driver’s license to operate a motor vehicle within Washington State.
  • Successfully pass a background check.
  • Other duties as assigned by Supervisor

To apply for this job email your details to Kim.Barsaloux@MAProcessing.com