Digital Member Solutions

Digital Member Solutions

The Digital Member Solutions platform empowers credit unions to more easily interact and co-pilot their member’s experience, enabling a better and, ultimately, more successful communication experience.

 

 

Key Features and Benefits to Support your Credit Union Members

 

Call Visualizer

Call Visualizer helps you improve first-call resolution, average handle time, and customer satisfaction. Empower your representatives to add immediate context to any phone conversation by tying offline phone calls to live web sessions where they can take advantage of live observation, CoBrowsing, video & surveys.

Call Visualizer is designed to work with your existing phone system and embed within your CRM and business applications. It delivers rich visual engagement to your agents, allowing them to have instant live observation and full, dual-cursor CoBrowsing capabilities to better support customers. With the click of a button, Call Visualizer allows you to transform any support call into a fully immersive visual engagement with rich context for faster and more intelligent conversations. Agents can deliver a more personal touch by adding one-way or two-way video to phone conversations.

 

AI Management

AI Management module provides the framework to provision, measure, and manage AI-driven Virtual Assistants to converse with your customers, and Operator Assistants to guide agents.

 

Deploy AI in Different Ways

 

Bot to Bot Transfer
  • Multiple specialized bots with specific skills transfer between each other to accomplish tasks

 

Bot Cobrowsing
  • Multiple specialized bots with specific skills transfer between each other to accomplish tasks

 

Bot to Human Transfer
  • Bots seamlessly transfer to and from humans, directly or through a queue system

 

Response Cards
  • Bots seamlessly transfer to and from humans, directly or through a queue system

 

AI Custom UI Commands
  • Build your own UI with custom commands, such as launching a calculator during an interaction

 

Concierge Bot
  • Build your own UI with custom commands, such as launching a calculator during an interaction

 

 

Contact Sales@MAProcessing.com for more details!