VIP Travel Monitor Service enables your credit union to designate individual cardholders for special transaction processing and manual fraud case review, providing traveling and VIP cardholders with a higher level of service.
Designated cardholders are assigned to one of two supported service levels using special reserved “risk factors” that are managed by Visa DPS. A risk factor is a cardholder-level indicator defined in the Risk Services Manager (RSM) application. Risk factors enable the definition and application of different risk strategies to different segments of a card portfolio, as well as down to the individual cardholder level. Service levels can be permanent (for VIP cardholders) or you may define a start and end date for traveling cardholders.
To facilitate contact with the designated cardholders for the verification of suspect transactions, a dedicated toll-free number is established, and you can enter information such as travel contact information along with the special handling instructions. Your credit union will designate cardholders to receive special handling using the browser-based Card & Account Maintenance (C&AM) application or with the Cardholder Risk Factor File.
The VIP Travel Monitor Service offers the following benefits and features:
> Increased cardholder satisfaction by reducing negative purchasing experiences for traveling cardholders.
> A higher level of service to cardholders by removing them from automated fraud systems.
> Limit the number of false positive suspect fraud cases associated with traveling or VIP cardholders.
> Increased cardholder retention through hands-on delivery of fraud case management.
> A premium, 24/7 monitoring capability that enables cardholders to verify transactions with a dedicated toll-free number.
> Easier travel monitoring at the cardholder level, available at any time using the Card & Account Maintenance Client
> Administrative Tools and Services (CATS) application, or through batch processes.