Built with expansive technology and thoughtful strategy, the RAZR engagement platform provides marketing automation, CRM, rewards, loyalty and analytics to drive profitable behavior change.
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Authorization ProcessingAuthorization Processing
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Risk ManagementRisk Management
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Network GatewayNetwork Gateway
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MAP PlasticsMAP Plastics
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Instant IssuanceInstant Issuance
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Buy Now Pay LaterBuy Now Pay Later
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Reports & AnalyticsReports & Analytics
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Prepaid (GPR)Prepaid (GPR)
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Gift CardsGift Cards
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Prepaid Virtual CardsPrepaid Virtual Cards
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Ready Link NetworkReady Link Network
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Call Center SupportCall Center Support
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Campaign SolutionsCampaign Solutions
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ATM Terminal DrivingATM Terminal Driving
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Digital Member ServiceDigital Member Service
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Loyalty RewardsLoyalty Rewards
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Dispute ManagementDispute Management
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Payment Companion AppPayment Companion App
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Omni Channel BankingOmni Channel Banking
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Digital CredentialsDigital Credentials
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Account OpeningAccount Opening
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Online Lending/EasyVestOnline Lending/EasyVest
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Card Controls & AlertsCard Controls & Alerts
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APIs/SDKsAPIs/SDKs
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Implementations/ConversionsImplementations/Conversions
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Testing & CertificationTesting & Certification
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ISO 8583 & 20022 formatsISO 8583 & 20022 formats
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Card & Account MaintenanceCard & Account Maintenance
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Card FulfillmentCard Fulfillment
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Instant IssuingInstant Issuing
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Prepaid IssuingPrepaid Issuing
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User Interface (CATS)User Interface (CATS)
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Falcon/VAAFalcon/VAA
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Managed Real-TimeManaged Real-Time
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Sonar ForecasterSonar Forecaster
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Risk Service ManagerRisk Service Manager
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Visa Secure (ICAS)Visa Secure (ICAS)
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Other Risk ToolsOther Risk Tools
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Dispute SupportDispute Support
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Member SupportMember Support
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Transaction ResearchTransaction Research
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ATM Terminal DrivingATM Terminal Driving
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ATM AdministrationATM Administration
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Surcharge-Free NetworksSurcharge-Free Networks
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ATM System MonitoringATM System Monitoring
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Call CenterCall Center
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Mobile Digital AppMobile Digital App
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Digital Member SupportDigital Member Support
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Omni Channel BankingOmni Channel Banking
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On-demand ReportsOn-demand Reports
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Visual & Data Insights (VDM)Visual & Data Insights (VDM)
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Data AnalyticsData Analytics
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MAP Campaign SolutionsMAP Campaign Solutions
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Visa Campaign SolutionsVisa Campaign Solutions
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ATM CampaignsATM Campaigns
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Single-Point SettlementSingle-Point Settlement
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Daily SettlementDaily Settlement
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Transparent BillingTransparent Billing
Working with industry-leading technology companies and service providers, we leverage core competencies to deliver the most innovative and practical solutions to client credit unions.
MAP Training Solutions
We provide comprehensive training for the life of our agreement with client credit unions. MAP is your first point of contact for all your training, client services and implementation research.
Training Center
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TutorialsTutorials
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User GroupsUser Groups
Visa University
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Visa OnlineVisa Online
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CalendarCalendar
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CoursesCourses
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FAQFAQ
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Payments Report - NewslettersPayments Report - Newsletters
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CUSO News - MAP BlogCUSO News - MAP Blog
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Client Success - Case StudiesClient Success - Case Studies
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Thought Leadership - White PapersThought Leadership - White Papers
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NewsroomNewsroom
Member Engagement
To foster member engagement, MAP supports multiple solutions for credit unions to build stronger relationships, enhance member satisfaction, and drive sustainable growth. Placing member experience at the center of all we do ensures that our client credit unions are able to tailor their payment solutions specific needs of their members. This approach involves actively listening to member feedback, understanding their preferences, and continuously improving to provide the best possible experience. Central to this tailored approach is providing and supporting user-friendly online and mobile banking platforms, efficient digital service delivery, and seamless digital interactions are vital for meeting members’ expectations and keeping up with evolving technological trends.
Call Center Support
Member cardholder support is available 24x7x365
Member Access Processing provides world-class 24/7 cardholder support services from Visa’s U.S. and international call centers. The call center can provide account support for card activation, hot carding, Verified by Visa, turnkey fraud monitoring and case management using Falcon Fraud Manager as well as handily Dispute Services and Mobile Wallet services issues. The call center support is available on a 24x7x365 basis. Member cardholders may also access automated VRU system 24x7x365.
Call Center Services include:
- Activating new cards and assign temporary passwords
- View card program information
- View detailed transaction information
- Update profiles
- Status of an account to lost/stolen, and optionally order replacement cards
- Request PIN mailers
- Post adjustments
- Creates new dispute cases
- Performs preliminary investigation
- Manages cardholder communications within prescribed time frames
- Comprehensive Falcon monitoring
- Falcon Expert and Flash Fraud Rules management
- Confirmation calls to members to investigate suspicious transaction activity
- Account blocking for high-risk and confirmed fraud cases
- Communication of blocks and confirmed fraud activity
- Optional language line translation service for non-English speaking cardholders
- Daily and monthly statistical and operational reports
Campaign Solutions
Keeping your cardholders engaged is Challenging
In collaboration with our partners, MAP has developed the lifecycle marketing tools and resources to help make your credit union’s card marketing efforts a success. Whether you’re acquiring new cardholders or growing transactions from existing membership, MAP has a developed this step-by-step guide and a library of turn-key collateral help you identify portfolio objectives and devise an effective strategy to reach them.
To stay competitive and relevant in today’s marketplace you need to:
- Provide a seamless, end-to-end customer experience
- Offer customers the right products and offers at the right time
- Be the “default” card across both physical and digital wallets
- Develop an omni-channel plan to ensure there is a consistent experience across devices
ATM Driving Services
Reduce costs and improve prove performance across your ATM Fleet
MAP’s ATM Driving solution gives you the tools to manage and streamline your ATM program. MAP supports a wide range of ATM driving device types and a variety of cash and non-cash transactions. We provide a selection of special features — including language and marketing options — to expand your ATMs’ appeal and increase ATM revenue streams. Reports and back-office tools, including access to real-time ATM monitoring via a web browser, help you effectively manage your ATM service and monitor the success of your program.
Solutions:
ATM Terminal Driving
MAP's ATM driving helps to consolidate all of your card and ATM processing, helping to reduce the number of technical interfaces and vendors you manage. MAP drives your terminals, with the ATM volume included in your transaction totals — helping you move to more favorable pricing thresholds, reducing your overall electronic processing costs. Our ATM-driving solution can reduce costs and enhance the profitability of your ATM investment.
Streamline operations
All network adjustments and charge backs are entered through a PC workstation located at your financial institution, streamlining exception item processing.
ATM Administration
MAP provides online, terminal-based applications to assist in ATM management.
Surcharge-Free ATM Networks
Participate in the Largest Network of Surcharge-Free ATMs
ATM Monitoring
MAP provides fully automated device monitoring, notification, and fault reporting provides prompt notification and escalation when faults occur.
Digital Member Service
The Digital Member Service platform empowers credit unions to more easily interact and co-pilot their member’s experience, enabling a better and, ultimately, more successful communication experience.
Key Features and Benefits to Support your Credit Union Members
Call Visualizer
Call Visualizer helps you improve first-call resolution, average handle time, and customer satisfaction. Empower your representatives to add immediate context to any phone conversation by tying offline phone calls to live web sessions where they can take advantage of live observation, CoBrowsing, video & surveys.
Call Visualizer is designed to work with your existing phone system and embed within your CRM and business applications. It delivers rich visual engagement to your agents, allowing them to have instant live observation and full, dual-cursor CoBrowsing capabilities to better support customers. With the click of a button, Call Visualizer allows you to transform any support call into a fully immersive visual engagement with rich context for faster and more intelligent conversations. Agents can deliver a more personal touch by adding one-way or two-way video to phone conversations.
AI Management
AI Management module provides the framework to provision, measure, and manage AI-driven Virtual Assistants to converse with your customers, and Operator Assistants to guide agents.
Deploy AI in Different Ways
- Bot to Bot Transfer - Multiple specialized bots with specific skills transfer between each other to accomplish tasks
- Bot Cobrowsing - Multiple specialized bots with specific skills transfer between each other to accomplish tasks
- Bot to Human Transfer - Bots seamlessly transfer to and from humans, directly or through a queue system
- Response Cards - Bots seamlessly transfer to and from humans, directly or through a queue system
- AI Custom UI Commands - Build your own UI with custom commands, such as launching a calculator during an interaction
- Concierge Bot - Build your own UI with custom commands, such as launching a calculator during an interaction
Members love card rewards.
A solution to increase card activation & usage across your membership
Sixty percent of US adults cite rewards as a top reason for adopting a credit card. As a result, major players are launching all sorts of unique rewards offerings as a means of acquiring customers. The MAP fully flexible Loyalty Rewards Program lets cardholders earn loyalty rewards for everyday purchases, while you gain their loyalty and other benefits with the loyalty rewards program.
Benefits:
- Cross-sell retail products
- Retain debit and credit cardholders
- Increase card usage
- Rewards for your members
- Cost-effective loyalty rewards program
- Customization to your needs
ampliFI Loyalty Solutions is a data-driven, industry-leading loyalty and engagement provider, offering custom rewards programs for financial institutions nationwide. With over 25 years of innovative experience, ampliFI delivers branded loyalty programs for credit and debit cards tailored to financial institutions. Being a pure loyalty program provider, ampliFI is provider agnostic, giving clients flexibility integrating into their existing processing relationships.
ampliFI’s robust and innovative solutions include a suite of real-time rewards, unique earning and redemption opportunities, total relationship rewards, and full cardholder support. ampliFI gives issuers the power to customize and manage their program to align with their market strategies and provides data analytics that highlights performance and engagement insights on cardholder behavior to drive positive ROI. The company is headquartered in Naperville, IL, with an on-site customer contact center, as well as PCI compliant operations. ampliFI is influencing and supporting over 10 million cardholders and is Visa’s exclusive domestic provider for their loyalty product.
RAZR runs 300 loyalty programs in the United States and has 92% of the credit unions in Canada on their solution. It’s time to up your loyalty game and deepen member engagement:
- Increase products per household
- Attract new members
- Decrease member attrition
- Reduce operational costs.
- Experiences
More Choices
We combine catalog access to millions of products from major retailers, expansive gift card offerings alongside our live event tickets and top-notch travel reservation system to deliver a single, unified redemption experience.
- Fresh Inventory. Direct-from-vendor inventory allows immediate access to the newest products and trending brands.
- Top Travel. Robust and direct access to airline and worldwide hotels and resorts inventory provides near limitless travel option.
- Customized Storefronts. Unique options for curated and trending products to match your brand and loyalty offering.
- Instant Gratification. Our in-store pick up option and electronic gift cards enable to you provide same day rewards redemptions.
Dispute Management
Turn dispute processing over to the Experts
MAP provides the expertise to maximize your credit union’s disputed transaction recoveries.
Effectively resolving disputed transactions requires specific knowledge of consumer laws and network operating regulations. MAP continually works with Visa and our credit union clients to streamline the dispute-resolution process to eliminate invalid disputes and responses, simplify rules, and reduced the overall resolution time frames. Our unique insight into dispute regulations coupled with our leading-edge systems offers a dispute resolution resource that can deliver significant business benefits.
With our Dispute Analysis Support (DAS) Team, you can turn dispute processing over to experts that will manage these claims for your institution. Our knowledgeable DAS Team has vast experience with all aspects of dispute resolution management and understands the best ways to maximize recoveries.
DAS analysts are fully trained in network dispute resolution. Beginning with an analysis of each case for recovery potential, DAS tracks and reports on all aspects in the dispute process life cycle.
Partner with Member Access Processing Today
Need help? We’re happy to answer any questions you may have and help you improve your credit union’s card processing services.
