Seth Brickman, President of Ranqx, shared the need for credit unions to create the best member and staff experiences leveraging technology and data to make instant decisioning for small business lending.

MAP Data: Portfolio Optimization with VDM Data to Decision Journey with Unitus Community Credit Union explored the evolution of the customer journey through shopper genomics.

Facilitated by Jill Nowacki, MAP the Future: A Q&A with MAP’s Leadership Team discussed the future of payments.

Jill Markee, Certified EOS Implementer, shared the six key components that must be managed and strengthened to be a great business: Vision, Data, Process, Traction, Issues, and People.

Mike Hamblin, Sr. Sales Executive and Ron Silvia, Chief Revenue Officer, ampliFI Loyalty Solutions held a Panel Discussion with Courtney Wingo, COO, Allied FCU that explored trends and benefits of ampliFI’s loyalty and rewards programs.

Ike Pastroumas, Business Development Manager and John Roberts, Director, Sales, CPI Card Group on a panel discussion with JeffJorgenson, President, Bluestone FCU and JohnPaul McGee, President/CEO, evergreenDIRECT CU shared practical tips and success stories on achieving top-of-wallet status. 

Joe Chalmers, VP of Market Development, Arroweye Solutions, held a Panel Discussion with Lora Cunha, Dir., Card & Terminal Services, WSECU and Ken Myhra, Chief Digital & Product Officer Twinstar/NW Credit Union to explore how true On-Demand Card Production offers speed, flexibility, and total control of card programs. 

Babs Manion, VP Member Experience, and Sena Conn, Operations Support Manager, SELCO Community CU, asked attendees if they are prepared to serve the newer consumers coming into the market demanding digital issuance.

Char Sears, VP Member Experience & Product Management, Unitus Community Credit Union, shared how they help members build emergency savings by launching a high yield savings account that is automatically opened on their member’s behalf when they enroll in Unitus Rewards.

Chris Monti, Senior Negotiator, Cornerstone Advisors and Jim Biley, Controller, United One Credit Union shared how to optimize credit union card portfolios with VCS.

Brenda Ritchie, Sr VP., Sales and Operations, Unify FCU discussed the practical benefits and improvements that have fortified Unify against fraud.

Jill Nowacki, President and CEO, Humanidei  and Tonita Webb, President and CEO Verity CU shared why credit unions have the right foundation to activate a growth mindset that will allow them to be nimble, innovate swiftly and stay intimately connected to those they serve.