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Authorization ProcessingAuthorization Processing
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Risk ManagementRisk Management
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Network GatewayNetwork Gateway
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MAP PlasticsMAP Plastics
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Instant IssuanceInstant Issuance
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Buy Now Pay LaterBuy Now Pay Later
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Reports & AnalyticsReports & Analytics
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Prepaid (GPR)Prepaid (GPR)
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Gift CardsGift Cards
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Prepaid Virtual CardsPrepaid Virtual Cards
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Ready Link NetworkReady Link Network
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Call Center SupportCall Center Support
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Campaign SolutionsCampaign Solutions
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ATM Terminal DrivingATM Terminal Driving
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Digital Member ServiceDigital Member Service
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Loyalty RewardsLoyalty Rewards
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Dispute ManagementDispute Management
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Payment Companion AppPayment Companion App
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Omni Channel BankingOmni Channel Banking
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Digital CredentialsDigital Credentials
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Account OpeningAccount Opening
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Online Lending/EasyVestOnline Lending/EasyVest
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Card Controls & AlertsCard Controls & Alerts
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APIs/SDKsAPIs/SDKs
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Implementations/ConversionsImplementations/Conversions
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Testing & CertificationTesting & Certification
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ISO 8583 & 20022 formatsISO 8583 & 20022 formats
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Card & Account MaintenanceCard & Account Maintenance
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Card FulfillmentCard Fulfillment
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Instant IssuingInstant Issuing
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Prepaid IssuingPrepaid Issuing
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User Interface (CATS)User Interface (CATS)
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Falcon/VAAFalcon/VAA
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Managed Real-TimeManaged Real-Time
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Sonar ForecasterSonar Forecaster
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Risk Service ManagerRisk Service Manager
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Visa Secure (ICAS)Visa Secure (ICAS)
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Other Risk ToolsOther Risk Tools
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Dispute SupportDispute Support
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Member SupportMember Support
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Transaction ResearchTransaction Research
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ATM Terminal DrivingATM Terminal Driving
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ATM AdministrationATM Administration
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Surcharge-Free NetworksSurcharge-Free Networks
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ATM System MonitoringATM System Monitoring
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Call CenterCall Center
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Mobile Digital AppMobile Digital App
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Digital Member SupportDigital Member Support
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Omni Channel BankingOmni Channel Banking
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On-demand ReportsOn-demand Reports
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Visual & Data Insights (VDM)Visual & Data Insights (VDM)
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Data AnalyticsData Analytics
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MAP Campaign SolutionsMAP Campaign Solutions
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Visa Campaign SolutionsVisa Campaign Solutions
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ATM CampaignsATM Campaigns
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Single-Point SettlementSingle-Point Settlement
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Daily SettlementDaily Settlement
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Transparent BillingTransparent Billing
Working with industry-leading technology companies and service providers, we leverage core competencies to deliver the most innovative and practical solutions to client credit unions.
MAP Training Solutions
We provide comprehensive training for the life of our agreement with client credit unions. MAP is your first point of contact for all your training, client services and implementation research.
Training Center
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TutorialsTutorials
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User GroupsUser Groups
Visa University
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Visa OnlineVisa Online
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CalendarCalendar
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CoursesCourses
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FAQFAQ
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Payments Report - NewslettersPayments Report - Newsletters
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CUSO News - MAP BlogCUSO News - MAP Blog
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Client Success - Case StudiesClient Success - Case Studies
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Thought Leadership - White PapersThought Leadership - White Papers
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NewsroomNewsroom
Member Support
MAP is able to offer the best service in the industry because we understand that the latest technology and lowest price only have value to a credit union when combined with meaningful service. In short, we “get it.” Credit unions have limited time and resources to invest in card processing and network services and they need more than a provider. They need an advocate.
Call Center Support
Member cardholder support is available 24x7x365
Member Access Processing provides world-class 24/7 cardholder support services from Visa’s U.S. and international call centers. The call center can provide account support for card activation, hot carding, Verified by Visa, turnkey fraud monitoring and case management using Falcon Fraud Manager as well as handily Dispute Services and Mobile Wallet services issues. The call center support is available on a 24x7x365 basis. Member cardholders may also access automated VRU system 24x7x365.
Call Center Services include:
- Activating new cards and assign temporary passwords
- View card program information
- View detailed transaction information
- Update profiles
- Status of an account to lost/stolen, and optionally order replacement cards
- Request PIN mailers
- Post adjustments
- Creates new dispute cases
- Performs preliminary investigation
- Manages cardholder communications within prescribed time frames
- Comprehensive Falcon monitoring
- Falcon Expert and Flash Fraud Rules management
- Confirmation calls to members to investigate suspicious transaction activity
- Account blocking for high-risk and confirmed fraud cases
- Communication of blocks and confirmed fraud activity
- Optional language line translation service for non-English speaking cardholders
- Daily and monthly statistical and operational reports
Search, add, delete and update
From basic cardholder or account number search to robust name search capabilities, it’s easy to find and work with the data you need.
Maintenance history
See a comprehensive history of any actions taken on your cardholder and who performed them.
Fraud monitoring suppression
The integration of Card & Account Maintenance with our risk management system allows you to limit fraud monitoring for a specified period while a cardholder is traveling.
Payment Companion App
Help members manage and protect their cards
MAP’s Payment Companion App is a secure and scalable mobile payment app solution that makes it easy for you to offer cardholders a more connected experience throughout the entire payment lifecycle. Hosted and managed by Visa, this white-label solution for debit, credit, and prepaid card services is a great way to increase the profitability of your card portfolio, extend your mobile footprint, and deepen your customer relationships.
The strategy is simple — help your members manage and protect their cards so they are more likely to use them. At the same time, you’re implementing a solution that ensures you’re ready for future e-commerce and mobile payments services. With MAP Mobile Card Services your cardholders have the convenience of an easy to use app, fast access to balance information, proactive alerts to help minimize fraud, and, for prepaid cards, an easy way to add funds. For your institution, this means greater likelihood of top-of-wallet positioning and a powerful complement to your online and mobile banking efforts.
Digital Member Service
Help members manage and protect their cards
The Digital Member Service platform empowers credit unions to more easily interact and co-pilot their member’s experience, enabling a better and, ultimately, more successful communication experience.
Key Features and Benefits to Support your Credit Union Members
Call Visualizer
Call Visualizer helps you improve first-call resolution, average handle time, and customer satisfaction. Empower your representatives to add immediate context to any phone conversation by tying offline phone calls to live web sessions where they can take advantage of live observation, CoBrowsing, video & surveys. Call Visualizer is designed to work with your existing phone system and embed within your CRM and business applications. It delivers rich visual engagement to your agents, allowing them to have instant live observation and full, dual-cursor CoBrowsing capabilities to better support customers. With the click of a button, Call Visualizer allows you to transform any support call into a fully immersive visual engagement with rich context for faster and more intelligent conversations. Agents can deliver a more personal touch by adding one-way or two-way video to phone conversations.
AI Management AI
Management module provides the framework to provision, measure, and manage AI-driven Virtual Assistants to converse with your customers, and Operator Assistants to guide agents.
Deploy AI in Different Ways
- Bot to Bot Transfer - Multiple specialized bots with specific skills transfer between each other to accomplish tasks
- Bot Cobrowsing - Multiple specialized bots with specific skills transfer between each other to accomplish tasks
- Bot to Human Transfer - Bots seamlessly transfer to and from humans, directly or through a queue system
- Response Cards - Bots seamlessly transfer to and from humans, directly or through a queue system
- AI Custom UI Commands - Build your own UI with custom commands, such as launching a calculator during an interaction
- Concierge Bot - Build your own UI with custom commands, such as launching a calculator during an interaction
Omni-Channel Banking
An enterprise suite of online and mobile banking solutions
The Digital Member Banking platform from Access Softek offers an enterprise suite of online and mobile banking solutions co-created actual end users. We shadowed support staff at call centers to streamline the troubleshooting process. Ongoing usability studies ensure that we address user pain points while field-testing new ideas and designs.
The result of this close collaboration is unlike any other online and mobile banking solution. Ii is a state-of-the-art vision of cross-channel accessibility helps you meet your members wherever they prefer to bank: online, through native mobile apps and mobile browsers, and even on wearables like Apple Watch. Thanks to the native application architecture, designed completely in-house for a consistent and unified vision, every user touchpoint experience feels native to that device for an optimized user experience.
Commercial Banking Platform
Access Softek’s business banking solution provides an easy way for local business owners to quickly, easily and securely get a clear picture of their business finances 24/7. The solution can be tailored to meet the business account requirements of your business members, whether they have one location or 100+ or they are cash, check or payables intensive.
Need help? We’re happy to answer any questions you may have and help you improve your credit union’s card processing services.
