Employment at MAP

Employment at MAP

If you are interested in a fulfilling career, MAP offers many opportunities to grow and be challenged in a friendly and supportive environment. In addition to competitive compensation packages, MAP offers and excellent benefit packages along with outstanding opportunities for personal and professional development.

 

For more information, please contact Kim Barsaloux at 866.598.0698, ext. 1623.

Disputes

Current Openings

Current Openings

Primary Responsibilities

  • Candidate will support the daily operations of Member Access Processing’s Client Services Department. Member Access Processing is a reseller of Visa Debit Processing Services’ products and services, including authorization and settlement, card personalization, fraud management, dispute processing, and other services.

 

Core Client Support

  • Manage client support functions, related product and services, and resolution processes.
  • Research and resolve client inquiries, adjustments, settlement and invoicing issues.
  • Log all client inquiries in a timely manner.
  • Act as liaison between the client and Visa DPS support staff.
  • Assist in department procedure development.
  • Assist in the coordination of client meetings and development of client materials.
  • Prepare and distribute weekly client communications on a rotating basis.

 

Prepaid Client Support

  • Implement, service, train, and support MAP’s Gift and General Purpose Reloadable Clients and BEKEN’s General Purpose Reloadable Programs.
  • Respond to inquiries from clients, staff and key contacts.
  • Log all client inquiries in a timely manner.
  • Create and distribute Prepaid reports.
  • Monitor reorder points of Prepaid collateral, cards, and other inventory related tasks.
  • Assist in development of department procedures.
  • Secure and log internal account for Prepaid Card plastics, and track distribution of cards.
  • Unload funds on expired internal account cards monthly.
  • Prepare and distribute weekly client communications on a rotating basis.

 

Card Plastics and Personalization Support

  • Manage the reorder process for card plastics, inserts, and activation labels.
  • Prepare sales quotes and facilitate the proof approval process.
  • Research and resolve client inquiries on daily card vendor processes.
  • Log all client inquiries in a timely manner.
  • Support Implementations as needed while onboarding new clients.
  • Maintain effective and positive vendor relations.
  • Act as User Administrator for vendor web portals.
  • Assist with Training clients on vendor web portals.
  • Assist in development of department procedures.

 

POSITION DIMENSIONS

Scope, Complexity and Judgment Required

  • Strong knowledge of Card Processing Platforms, DP systems and processors, network implementation strategies, telecommunications, ATM connectivity, item resolution and daily settlement processes.
  • Ability to quickly assess impacts and coordinate appropriate response with internal and external stakeholders, including MAP clients, Visa DPS technical staff and client vendors in the tracking, reporting and resolving of outstanding issues.
  • Availability and timely responsiveness in after-hours emergency support for MAP Client base. 

POSITION SPECIFICATIONS

Education

  • 1-3 years of electronic banking experience, including card issuance or related experience is preferred.
  • A demonstrated excellence in the management of account/vendor relations, account/system resolution(s) and client service is preferred.
  • Demonstrated ability to work independently and solve problems.
  • Specialized training in computer programs such as Microsoft Word, Excel, PowerPoint, Outlook, and Project, as well as database management programs is preferred.
  • Demonstrated ability in procedure writing is preferred.
  • Direct client service experience in credit, debit, ATM, POS card programs preferred.

 

Skills and Experience

  • Strong computer skills, including willingness to understand and use research resources available through compact disk technology and the Internet.
  • Demonstrated knowledge of building and following product-specific project plans is essential.
  • Ability to set priorities and work independently and proactively, without close supervision.
  • Ability to exercise clear, focused written and interpersonal communications with clients, vendors and staff.
  • Ability to identify problems and recommend solutions.
  • Ability to organize, prioritize and manage multiple priorities with attention to detail and follow through.
  • Ability to work with tight deadlines and in pressure situations.
  • Ability to work with Member Access Processing business teams, clients and associated vendors in a collaborative team manner.

 

Physical Requirements

  • Sit and work for long periods of time (75-100%)
  • Read documents necessary to the daily performance of essential functions (75-100%)
  • Competently operate standard office equipment:  personal computer, telephone, photocopier and fax machines (75-100%)
  • View a computer terminal for extended periods of time while producing documents, conducting research and working with clients (75-100%)
  • Travel offsite and operate a motor vehicle for moderate periods of time (15-30%)

 

Other

  • Ability to work an 8:00 a.m. to 5:00 p.m. shift is required. Some flexibility in hours may be expected.
  • Valid driver’s license to operate a motor vehicle within Washington State.
  • Successfully pass a background check.

MISSION/PURPOSE OF POSITION

  • Direct and Manage all phases and aspects of Card Processing implementations for Member Access Processing as directed by Supervisor to ensure outstanding implementation support to MAP Clients.

 

KEY RESULT AREAS/ESSENTIAL JOB FUNCTIONS

Existing Card Processing Clients

  • Facilitate the implementation of Visa DPS products and services for existing Member Access Processing clients.  Implementation products include, but are not limited to:
    • New Card Processing Clients
      • Implement MAP core processing services to include Debit, Credit, ATM, POS and all ancillary products sold to the client.
    • EMV Migrations and Projects
    • Host Data Processing Vendor Platform Upgrades
    • Falcon
    • Mobile
    • Name Match
    • Rewards
    • Instant Issue
    • CMA (Card Management)
    • New Bin Additions
    • Network Participation Changes
    • Network Business Enhancements
    • April/October Business Enhancements
    • Call Center Changes
    • Telecom/Communication Upgrades/Changes, et al.
    • Core Client Deconversions
  • Responsible for writing procedures / creating project plans and keeping them updated for Implementation Department related projects.

Client Support / Relationship Management

  • Plan, coordinate and conduct status calls with clients and vendors as needed throughout the implementation process.  Provide updated minutes (documentation) and project plans to clients throughout the implementation process.
  • Assist, as required, in the research and resolution of implementation issues prior to turnover to Client Services, Settlement and Training Departments.
  • Act as liaison between the client and Visa DPS support staff.
  • Provide client guidance and coordination of new EFT support services and products.

 

POSTION DIMENSIONS

Scope, Complexity and Judgment Required

  • Extensive knowledge of Card Processing Platforms, DP systems and processors, network implementation strategies, telecommunications, ATM connectivity, item resolution and daily settlement processes.
  • Acts as liaison between MAP clients, Visa DPS technical staff and client vendor relationships in tracking, reporting and resolving outstanding issues. 

Direct Responsibility

  • Has direct responsibility for analysis, development and delivery of Member Access Processing implementation-based outcomes as defined by ­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­­the scope of current and proposed implementation initiatives.
  • Has direct responsibility for outside vendors and agencies who participate/interface with the current and ongoing development of implementation-related processes and activities.
  • Responsible for backing up projects of other Implementation team members when they are out of the office.

 

POSITION SPECIFICATIONS

Education

  • An Associate Degree in Business Administration, Finance, or Operations Management preferred.
  • 3-5 years of electronic banking experience, including card issuance, or related experience required.
  • Demonstrated excellence in the management of account/vendor relations, account/system resolution(s) and client service (required).
  • Demonstrated ability to work independently and solve problems.
  • Proficient in computer programs such as Microsoft Word, Excel, PowerPoint, and Outlook, as well as database management programs required.
  • Direct implementation experience in credit/debit/ATM/POS card programs preferred.

 

Skills and Experience

  • Demonstrated ability to work independently to assess, develop, and deliver implementation-related resolution processes that support the business plan that are within budget guidelines.
  • Strong interpersonal communication skills in person and by telephone:
    • Communicate clearly in English with all individuals in a positive, diplomatic manner;
    • Listen proactively and respond appropriately, addressing expressed needs with a satisfactory conclusion for all parties.
  • Strong written communication skills:
    • Assess and formulate written solutions that may include correspondence, emails, proposals, presentations, evaluations of current or proposed client and business activity.
  • Exercise clear, focused written and interpersonal communications with clients and co-workers.
  • Ability to work independently, solve complex problems and propose solutions.
  • Highly business-minded, with the ability to identify and offer creative business solutions.
  • Possess strong computer skills, including willingness to understand and use research resources available through a variety of sources.
  • Ability to organize, prioritize and manage multiple priorities with attention to detail and follow through.
  • Ability to work with tight deadlines and in pressure situations.
  • Ability to work with Member Access Processing business teams, and associated vendors in a collaborative manner and as part of a team.

 

Physical Requirements

  • Sit and work for long periods of time (75-100%)
  • Read documents necessary to the daily performance of essential functions (75-100%)
  • Competently operate standard office equipment:  personal computer, telephone, photocopier and fax machines (75-100%)
  • View a computer terminal for extended periods of time while producing documents, conducting research and working with clients (75-100%)
  • Lift boxes and equipment weighing up to 30 pounds (15-30%)
  • Travel offsite and operate a motor vehicle for moderate periods of time (15-30%)

 

Other

  • Valid driver’s license to operate a motor vehicle within Washington State.
  • Successfully pass a background check.
  • Other duties as assigned by Supervisor

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