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Seattle, WA – April 2, 2024 – Member Access Processing (MAP), the leading provider of the Visa DPS Debit, Credit, ATM, and Digital Payment Processing platform to credit unions nationwide, has announced the addition of five new credit unions to its Credit Union Service Organization (CUSO) in the first quarter of 2024. Members Heritage Credit Union, Limestone Federal Credit Union, Rio Grande Valley Credit Union, Madison County Federal Credit Union, and Simplot Credit Union have selected MAP for its debit and credit card processing services. This achievement marks a significant milestone for MAP, as these five credit unions collectively represent over $900 million in assets. 

“MAP is dedicated to delivering top-notch service to all five credit unions joining our CUSO,” stated Steve Bone, President, and CEO of MAP. “We are honored to have been chosen as the payment processing partner for these financial institutions and are excited to support their continued growth.” 

Jay McCracken, MAP’s Chief Revenue Officer, added, “MAP’s commitment to credit unions and their members is evident in our personalized service model, customized to meet each institution’s unique needs and backed by cutting-edge technology from Visa and our partners. We are thrilled to partner with our newest clients from Kentucky, Michigan, Texas, Indiana, and Idaho.”

Member Access Processing (MAP) clients overwhelmingly recommend MAP!

Seattle, WA – February 26, 2024 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, and Digital Payment Processing platform to credit unions, announced a Net Promoter Score (NPS) of +92 for 2023. Since a score of +80 or higher is considered “world class” according to NPS originators Bain & Company, MAP has maintained “world class” status since it started tracking NPS in 2017.

“MAP is unique in the care and unrivaled service we provide our credit unions,” said Steve Bone, MAP’s President and CEO. “As the only Credit Union Service Organization (CUSO) to offer the Visa DPS platform, clients recommend MAP for its Best-in-Class service and card processing.”

The NPS is calculated based on responses to a single question: “How likely are you to refer MAP to a colleague, business partner, or friend?” NPS can be as low as −100 (all detractors) or as high as +100 (all promoters).

“At MAP, our focus on member cardholders is what sets us apart,” said Joyce Carter Chief Operations Officer. “While our competitors are looking to cut costs and services, we are growing along side our client credit unions to meet the collective requirements of their member cardholders.”

MAP’s NPS survey is administered on the Qualtrics platform developed in partnership with Bain & Company. Initially created in 2003 by Bain & Company, NPS has become a standard metric to measure customer loyalty. Net Promoter, NPS, and Net Promoter Score are trademarks of Satmetrix Systems, Inc., Bain & Company, and Fred Reichheld.

Member Access Processing (MAP) exceeds goals across the board in 2023

Seattle, WA – February 12, 2024 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, and Digital Payment Processing platform to credit unions, welcomed 11 new credit unions to its client roster in 2023. Citing best-in-class service and product offerings, the credit unions are eager to join the fast-growing Credit Union Service Organization (CUSO).  MAP achieved double-digit growth again in 2023, with a year-over-year growth rate of 23.5 percent.

“We are excited to welcome this unique and diverse group of credit unions to MAP,” said Steve Bone, MAP’s President and CEO. “In joining MAP, credit unions gain a one-of-a-kind experience to help them realize peak of cardholder usage, loyalty and efficiency within the first year.”

Transactions grew at a robust 14.8 percent in 2023. With this year’s results, the company continues to record annual growth year-over-year.  MAP benchmarks its transaction volume to Visa. Visa’s processed transactions grew six percent during its Fiscal Year 2023.

“Again, MAP finished the year in a strong position,” said Jeff Sims, MAP’s Chief Financial Officer. “MAP’s healthy growth parallels our strong financial condition. We are well positioned to scale competitively while providing the best-in-class service we are known for.”

MAP’s growth matches the overall health of the credit union industry as credit unions’ growth continues to outpace the growth rate of the U.S. population. Over the past decade, credit unions have seen growing popularity among younger generations attracted to lower fees and greater community connection and commitment. An important part of the industry’s growth has been the ability of MAP to give its credit union customers and members access to premium credit and debit card benefits. Increasingly, customers’ connection to their cards is the strongest link to a credit union or bank. 

For more information about Member Access Processing, please visit https://maprocessing.com/. 

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, and Digital solutions — all supported by MAP’s five-star training, support, and service.

Credit Union Core Processor to recommend MAP Payment Services and Solutions to its Clients

Seattle, Wash. – February 5, 2024 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, and Digital Payment platform to credit unions, announced today that it has entered into a Partnership Agreement with Corelation, Inc., the credit union core processor. Through the agreement, Corelation will refer clients who would benefit from the unrivaled service and implementations of MAP while gaining a direct connection to Visa DPS.

“We’re excited to partner with Corelation,” said Steve Bone, MAP’s President and CEO. “Having collaborated for years, we’re thrilled to make it official!  With its advanced integration capabilities, flexible architecture, and modern programming approach, KeyStone is a leading core processing solution for credit unions. Moreover, the company shares our commitment and advocacy for credit unions and their members.”

“We are pleased to welcome MAP to our Preferred Partner Program, said Charles Cristello, Colelation Vendor Relations. “As with all our Partners, we look for providers that enhance the KeyStone experience. MAP completed a due diligence review to secure our recommendation and become a partner.”

Having worked with MAP on a number of implementations and conversions in the past, the Corelation Team was impressed with how thorough and professional MAP was in bringing on new solutions for their client unions. Corelation is trusted by its core processing clients to make recommendations that best fit the varied demands of financial institutions.

MAP is equally happy with the new partnership. Corelation’s streamlined and flexible integration process makes the prospect of offering enhancements and new solutions that much easier and faster.  MAP is proud of our continued relationship with Corelation to support KeyStone’s open architecture and its robust integration into Visa DPS.

2023 MAP Happiness Payment Report reveals credit unions confront rising challenges from card fraud and back-office operations.

Seattle, Wash. – January 29, 2024 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS debit, credit, ATM, digital payments, and mobile processing platforms for credit unions, today released the 2023 MAP Happiness Payment Report. The report, culled from responses from 200 executives of U.S. credit unions, found widespread frustration about persistent issues with card fraud, the incomplete tools to respond to cardholder fraud, and the resulting member disputes and chargebacks.

Now in its seventh year, the MAP Happiness Payment Report measures how U.S. credit union executives feel about their credit and debit programs, and how important those programs are to their institution’s success.

While respondents were happy with their credit unions’ card processing services overall, the report revealed that just over half were “Somewhat Happy” with their debit (54.5%) and credit (53%) programs. This is a significant drop in credit union happiness from prior years.

For the first time, respondents stating they were “Somewhat Happy” eclipsed those stating that they were “Very Happy” with their card processor. For both debit and credit “Somewhat Happy” increased by more than 10 percentage points from prior years while “Very Happy” decreased by more than 10 percentage points.

According to the report, disputes and chargebacks topped the list for most difficult to manage, followed by fraud, network compliance, and mobile applications/mobile payments. The added expense and additional resources required for managing fraud and disputes are weighing heavily on credit union card and operations management, and their dissatisfaction is evident from the 2023 report.

In 2024, credit unions will be pursuing opportunities for growth. Respondents listed increasing non-interest income (interchange) and attracting new deposits as their top business priorities for their card programs in the coming year.

MAP’s Happiness Payment Report is conducted annually by the credit union-owned issuer and processor, measuring how credit union executives feel about their credit and debit programs and how important the programs are to its institution’s success. The report surveyed 200 credit union executives in the U.S. about their debit and credit payment providers. Respondents were executives and department directors in the areas of credit union operations, card management, risk management, Lending, Finance, and IT.

To view the study’s 2023 report, please click here.

Seattle, Wash. – December 18, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, and Digital Payment Processing platform to credit unions, today announced that the $700 million Texell Credit Union (Temple, TX) has chosen MAP for its debit and credit card processing, ATM services, and service model.

“Texell Credit Union is pleased to partner with MAP for our payment processing,” said Tony Hale, Texell’s President and CEO. “Service and platform reliability were key factors in choosing MAP for processing our members’ credit and debit cards.” 

“MAP serves credit unions and their members with a highly personalized service model tailored to the institution’s needs and supported by unrivaled technology through Visa and our partners,” said Steve Bone, MAP’s President and CEO. “Texell Credit Union is a leading credit union in Texas, known for the extraordinary service they provide to their members, and MAP is honored to be chosen as payment processing partner.”

From its humble beginnings in 1948, serving local Federal Employees, Texell Credit Union has grown to one of the state’s leading credit unions with over 50,000 members from across Texas.

Seattle, WA – Oct. 2, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, today announced the addition of Carrie Gautsche as Sales Director. Reporting to Jay McCracken, SVP of Sales, Carrie will lead MAP’s new business development and sales in the Southeast region.

“We are extremely excited to welcome Carrie to our team in this important and pivotal role to grow MAP’s Sales in the Southeast,” said Jay McCracken, SVP of Sales for MAP. “Carrie’s extensive experience as a sales leader in the payment industry makes her a valuable addition to the MAP team.”

Carrie Gautsche is a proven sales professional with over 30 years of experience maximizing an organization’s growth and profitability. She has 18 years of experience in payment and fintech sales where she has an innate ability to connect and quickly build relationships that create new partnerships. Most recently with Fidelity Information Services (FIS), Carrie worked within the credit union division to help new accounts improve efficiency, technology and maximize income.  By utilizing a consultative sales approach, she provides consistent outcomes in a highly competitive market. Carrie’s earlier employers include Worldpay/Vantiv and American Express.

Seattle, Wash. – September 27, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, announced today that Steve Bone has accepted a position as the company’s new chief executive officer. Bone has been an executive in the financial services technology for 31 years and he brings deep technology experience to his new position at MAP. Most recently, he served as chief operations officer at Trellance, which provides data analytics and business intelligence solutions to the credit union industry.

“The board believes Steve has the knowledge and skills to move Member Access Processing into a future where technology plays a vital role in giving members better access to financial services with the strongest possible security,” said Gordon Howe, chair of the board for MAP. “With his technical expertise matched to our 25-year history of customer service, we will have an unbeatable portfolio of processing services to offer our credit unions customers. We are lucky to have him.”

Prior to joining MAP, Bone served as the chief operations officer at Trellance focusing on mergers and acquisitions, and partnerships. Following Trellance’s acquisition of Ongoing Operations (OGO), he managed the transition of the OGO business line and developed new services in the talent business line. Before that, Bone served in executive roles with FIS, CAPCO, Q2, and First Entertainment Credit Union.

Steve’s focus on financial services technology innovation spans business development and operational roles in more than 20 countries. At FIS, he led a global services division focused on large financial institutions. As a partner at CAPCO, he led the delivery teams for three digital bank builds on three continents. Also, Bone was a founder and executive in the Q2 Banking as a Service (BaaS) Division.

“I’m thrilled to join a company with an unrivaled reputation in the industry,” said Bone, CEO of MAP. “MAP has the industry’s best customer service model for credit and debit card processing. I’m excited to help expand the company’s technology, mobile, and online capabilities. The credit union industry deserves the best card processing services possible, and MAP is going build on its legacy as a leader in service and technology for credit unions. I can’t wait to get started.”

Bone holds a bachelor’s degree in business administration from Pepperdine University, where he graduated Magna Cum Laude.

MAP Welcomes Todd Gengenbach as Chief Information Officer

Seattle, WA – Sept 4, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, today announced the addition of Todd Gengenbach as Chief Information Officer. Reporting to Cyndie Martini CEO as Chief Implementation Officer, Todd will lead MAP’s Information Technology and Security moving forward.

“We are thrilled to announce the addition of Todd to our team, who will play a critical role in ensuring MAP’s technology and security measures meet the highest standards,” said Steve Bone, CEO of MAP. “With his extensive experience of 30 years in Information Technology across multiple industries, Todd is an invaluable asset to the MAP team.”

Todd Gengenbach has over 30 years of experience in IT leadership and consulting. Todd holds a Bachelor of Business Administration with a minor in Computer Science from the University of Nebraska – Lincoln as well as a Master of Business Administration with an emphasis in Technology Leadership from Bellevue University. He has spent the majority of his career leading a variety of technology functions for financial services organizations but also has experience leading the IT teams for mid to large-sized retail, medical and agriculture-related companies. Most recently, Todd created and led a multi-national managed Microsoft 365/Azure practice for one of the largest managed IT service providers in the world.

In addition to his IT leadership experience, Todd holds multiple certifications in Microsoft 365, Azure, Cyber Security, and VMware. He started work as the CIO for MAP in July of 2023.

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service. For more information about Member Access Processing, please visit https://maprocessing.com/.

Member Access Processing to offer Real-Time Rewards

MAP to offer ampliFI Loyalty Solutions Real-Time Rewards Suite.

 Seattle, Wash. – June 27, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, announced today that it will offer the ampliFI Loyalty Solutions’ Real-Time Rewards Suite to its mutual client credit unions that use MAP for their credit and debit card processing.

“We are very excited to be offering the full suite of ampliFI’s Real-Time Rewards to our credit union clients, said Dan Ruppe, MAP’s Senior Vice President of Product Services. “With this robust solution, credit unions will not just meet, but they will exceed their members’ expectations by allowing them to immediately and conveniently redeem their credit and debit card points.”

ampliFI’s suite of real-time reward solutions allows for cardholders to redeem points at checkout, at the pump, or after a transaction to gain exclusive discounts and credits for using their rewards card. Real-time rewards provide participating credit unions with the technology and scalable resources to engage their members at the point of sale. The real-time redemption suite includes Fuel With Points, Pay With Points, and Checkout With Points. 

“As a data-driven, industry leader of loyalty and engagement programs, ampliFI continues to innovate our product and services offering giving our clients the ability to engage with and strengthen their affinity with their cardholders,” said Ron Silvia, ampliFI’s Chief Revenue Officer. “ampliFI’s suite of real-time reward solutions, featuring Fuel With Points, Pay With Points, and Checkout With Points, brings the rewards experience to the consumer, enabling cardholders to redeem points at checkout or immediately following, converting their rewards into a reduction or discount on the purchase amount at the point of sale or fuel pump or after the transaction. Real-time rewards provide participating credit unions with the technology and scalable resources to engage their consumers where they shop.”

For more information about Member Access Processing, please visit www.maprocessing.com.

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service.

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Member Access Processing to offer Upfront PIN validation

MAP to support new ATM security measures for member credit unions.

Seattle, Wash. – June 5, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, announced today that it will offer upfront Personal Identification Number (PIN) Validation to its client credit unions that use MAP to drive their Automatic Teller Machines (ATMs).

Upfront PIN Validation occurs immediately after the PIN is entered on the ATM’s PIN entry screen, before the cardholder views the transaction selection menu. PIN Validation that happens at the beginning of a transaction allows the ATM to determine a bad or incorrect PIN, reducing potential fraud or unauthorized transactions.

“Upfront PIN Validation provides an improved experience for the cardholder by giving members immediate feedback,” states Dan Ruppe, Senior Vice President of Product Services at MAP.  “While members will not notice the change, upfront PIN Validation is an important measure in preventing fraud or abuse at the ATM.”

In 2022, 58 percent of the attempted transactions in fraud cases were balance inquiries, according to Fair Isaac Corporation (FICO). Preventative measures like upfront PIN Validation, increased monitoring, and proactive customer outreach can help reduce criminal activity before it results in losses.

For more information about Member Access Processing, please visit https://maprocessing.com/. 

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service.

MAP Welcomes Jay McCracken as
Senior Vice President of Sales

 Seattle, WA – May 3, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, today announced the appointment of Jay McCracken as Senior Vice President of Sales. Reporting to CEO Cyndie Martini, McCracken will lead MAP’s new business development, sales, relationship management, channel and consulting partnerships.

“We are extremely excited to welcome Jay to our team in this important and pivotal role to grow MAP’s influence in the market,” said Cyndie Martini, President and CEO of MAP. “Jay has a proven record as a leader in the payment space. He will be a welcomed addition to the MAP Team.”

Jay has over thirty years experience in payment and FinTech sales, relationship management, and account management. He is a dedicated sales leader with a proven track record of success in developing proactive strategies, securing revenue goals and managing client relations. Most recently with Fidelity Information Services (FIS) in the Credit Union Division, Jay managed Relationship Management Teams focused on cross sales, contract extensions, and strategic account management to the current client base. Jay’s earlier career path also included employers First Data and World Pay. 

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service. For more information about Member Access Processing, please visit https://maprocessing.com/. 

Member Experience and Service is Front and Center at uConference23, MAP’s 25^th Annual User Conference

 Robert Spector, Global Guru of Customer Service, will Keynote the conference from the cradle of the Customer Service Revolution – Seattle, Washington – home to Serivce Forerunners like Nordstrom, Amazon, Starbucks and Member Access Processing.

 Seattle, WA – February 16, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, today announced that Robert Spector, one of America’s leading experts on customer experience and employee experience, will Keynote the company’s annual client conference August 16-17, 2023, uConference23, at its Seattle headquarters in the city’s historic Pioneer Square neighborhood.

“In Seattle’s historically egalitarian culture, providing outstanding service is a noble calling, states Spector.  “Seattle retail is built around taking care of the customer; and Seattle companies influence each other.”

Great customer service has become part of the Seattle cultural landscape. From Nordstrom, Eddie Bauer, Costco, Amazon, Starbucks and Member Access Processing, employees are encouraged to act as if their name is on the door — to live the brand.

About MAP’s Keynote Speaker

Robert Spector is recognized worldwide as the ultimate authority on The Nordstrom Way to Customer Service Excellence. His best-selling business classic The Nordstrom Way: The Inside Story of America’s #1 Customer Service Company is the first and only up-close and personal look at how this company became the national standard of customer service. Robert is the author of 28 books and has been published in The New York Times, The Wall Street Journal, and USA Today, among others.

About uConference23, MAP’s Annual Conference
MAP hosts this small conference each year for credit unions where we bring together industry experts to meet in a relaxed setting for learning and exploring what is happening in the payments industry and how it will impact our members. MAP’s conference includes detailed discussions on how to maximize our current investments, as well as insight on new payment solutions available to help clients achieve our business goals. Topical sessions will also provide education on industry trends, regulatory changes and new market opportunities. For more about MAP’s Annual Conference, please visit https://www.uconference23.com/

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service. For more information about Member Access Processing, please visit https://maprocessing.com/. 

Member Access Processing to offer Cash Recycling

MAP to support ATM Cash Recycling to member credit unions.

Seattle, Wash. – March 28, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, announced today that it will offer ATM Cash Recycling to its client credit unions that use MAP to drive their Automatic Teller Machines (ATMs).

Traditionally, cash deposits would sit in a storage compartment within an ATM until the cash is collected by an armored truck, With Cash Recycling, the deposited money is checked for authenticity, sorted, and then stored in the machine’s secure cash dispenser. The ATM then uses the stored cash to provide withdrawals to customers.

“Installing Cash Recycling affords credit unions increased efficiency, security and cost savings,” states Joyce Carter, Chief Customer Officer.  “While members will not notice the change, Cash Recycling allows the credit union to extend it cash replenishment cycle, reducing the risk and cost that comes for restocking cash at an ATM.”

In a post-pandemic world cash is making a comeback where customers are still wary of in-person banking, with long lines and many physical touch points, ATMs are set to play a vital role in the way people do business. This is even more true with the added functions that modern ATM technology allows, adding benefits and conveniences that customers never had before, truly making these cash machines an extension of the credit union branch in all aspects.

For more information about Member Access Processing, please visit https://maprocessing.com/. 

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service.

Survey Reveals Solid Relationship with a Payment Processor is Critical for Credit Unions

2022 MAP Happiness Payment Report from Member Access Processing (MAP) reveals new member priorities in the credit union industry

Seattle, Wash. (March 14, 2023) – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, today released its 2022 MAP Happiness Report, a longitudinal survey of credit union leadership to critically assess their institution’s “happiness” with their card processing and payment solution providers.

The 2022 MAP Happiness Payment Report from Member Access Processing (MAP) revealed nearly 65 percent of credit union stated that their card processor is “Very Important” to the success of their credit unions. Less than nine percent rated the processor relationship “Somewhat Unimportant” or “Not important.”

“As one of a credit union’s most important relationships, the support and ease of day-to-day interactions is crucial to credit union happiness,” said Cyndie Martini, President and CEO. “The true value of a solid card processing relationship is dependent on many factors and requires a commitment to engaging a credit union at all levels of the relationship. MAP’s enduring relationship with our clients comes from our commitment to serving the credit union staff as they would serve their members.” 

The results of this year’s Happiness Report were consistent with past surveys. For the fourth consecutive year, respondents listed “Credit Union Advocacy or Credit Union Service Organization” as the top consideration for choosing a card processing provider, followed closely behind by a processor’s “Competitive Product Offering.”

However, happiness grew significantly from 2021. A significant majority of respondents stated they were “Very Happy” with their debit (69.5%) and credit (67.1%) programs. This is an 18-point increase for debit and nearly a 17-point increase for credit from 2021 even though the engagement measure of card processing providers has remained relatively unchanged since then. 

A primary reason for the increased happiness is that credit unions are feeling more confident in their card services capabilities. In response to whether they are concerned “that members may leave your credit union if your card services don’t offer the most current capabilities”, respondents have stated they are less concerned than in 2021 and prior years. The spike and subsequent return to normal undoubtedly reflects the increasing credit union members’ reliance on card services which grew substantially during the early part of the pandemic. Though the preference for card services and card usage were rising prior to 2020, the numbers increased rapidly in 2020 and 2021. The current satisfaction and confidence seems to indicate that credit unions are adjusting to this new normal of credit and debit card reliance.

MAP’s Happiness Payment Report is conducted annually by the credit union-owned issuer and processor, measuring how credit union executives feel about their credit and debit programs and how important those programs are to their institution’s success. The report surveyed 209 credit union executives in the U.S. about their debit and credit payment providers. Respondents were executives and department directors in the areas of credit union operations, card management, risk management, lending, finance, and IT.

To view the study’s full report, please click here.

Member Access Processing opens Virtual Office

MAP’s  industry-first virtual processing solution ensure the company is  more agile, resilient
and future-ready for our credit union clients

Seattle, Wash. – March 7, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, has opened a Virtual Office and consolidated its operations, both digitally and in the cloud, to leap ahead of competitors with an environmentally sustainable and digitally agile organizational system.  Years ahead of the industry, MAP is leading by example as it helps credit unions meet the persistent changes facing retail financial institutions.

“The pandemic was time when companies decided they could either hunker down and weather the storm or leverage the situation to grow and learn,” states Joyce Carter, Chief Customer Officer.  “MAP re-examined all our operations, studying and enhancing proficiencies, and, along the way, cutting wasteful or inefficient practices.  This allowed us reduce costs and increase our client service levels.  Service, a hallmark of the MAP brand, is top of mind in everything we do. MAP was able to complete all these efficiencies while still receiving a 85 NPS in 2022 .”

With the closure of MAP’s headquarters, the company donated its furniture, equipment and supplies to Union Gospel Mission (UGM).  UGM is a local nonprofit that cares for homeless neighbors throughout greater Seattle.  Started in 1932 to feed and care for those suffering from the Great Depression,  UGA addresses root causes to break the cycle of homelessness by meeting urgent physical needs, building relationships, and offering long-term recovery programs.

MAP’s transition to a virtual office will reduce carbon emissions, minimize waste and conserve energy and other limited resources.  MAP’s new virtual work environment will prevent 250 to 300 tons of CO emissions annually thanks to eliminated commutes and purged offices. This is equivalent to recycling 85 to 102 tons of waste instead of land filling it.

Moreover, MAP’s cloud and digital operations will nearly eliminate paper use.  The average office worker uses about four dozen sheets of paper per day, it’s estimated that 45% of paper printed in offices ends up trashed by the end of the day. The typical employee spends 30-40% of their time looking for information locked in email and filing cabinets. Eliminating old business practices allows our team members to focus more our credit union clients and the payment needs of their cardholder members. 

For more information about Member Access Processing, please visit https://maprocessing.com/. 

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service.

MAP Company Founder Cyndie Martini to Retire as CEO

Sterling 25-year career substantially contributed to rise of digital transactions
and financial access for credit unions

Seattle, Wash. – March 3, 2023 – Member Access Processing (MAP) announced today that Founder and CEO Cyndie Martini will be stepping down as CEO on August 31, 2023. She will work with the Board to identify her replacement and ensure a smooth transition.

“Twenty-five years ago, Cyndie had a vision of how credit unions could compete with and match the credit and debit card service of large, national banks and she turned that vision into a successful company,” said Gordon Howe, MAP’s Board Chair. “She has been a magnificent leader. Under her careful watch, MAP has expanded its credit unions across the country and built an unrivaled reputation for customer service. We congratulate her on a historic career.”

Over her two and a half decades as CEO, Martini has made substantial impacts in the credit union industry. Prior to her arrival, few credit unions offered their members digital payment options, debit cards, or credit cards. Credit unions lagged behind large national banks and were not offering card service competition.

Now, thanks to Credit Union Service Organizations (CUSOs) like MAP, credit unions can compete with and, in many ways, surpass larger banks on credit and debit card service. Martini’s career also saw the evolution of credit and debit card security with encryption, phone-based payments, and the rise of online purchasing. Card services now represent the most frequent connection between members and credit unions.

“I take great pride in the way our team has helped the credit union industry,” said Martini. “Every single day, Member Access Processing makes a difference for our credit union clients and their members. We have helped credit unions give greater financial access to their members. And we’ve done that with the best customer service in the industry. We have a spectacular team, and the company is well positioned for future success. I can’t wait to see what that future holds. I want to thank everyone that I’ve worked with over the years. We’ve made a difference in an industry we love and respect.”

Cyndie Martini founded Member Access Processing in 1998. During that time, she has grown the MAP business throughout the United States and secured a strong, lasting relationship with Visa, Inc. Under her leadership, MAP remains the only CUSO to offer Visa Debit Processing Services to credit unions. Martini has kept the company at the forefront of providing industry-leading products and services to credit unions.

For more information about Member Access Processing, please visit https://maprocessing.com/.

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service.

MAP Welcomes New Members to its Executive Leadership Team

Jeff Sims will serve as company’s new CFO and Tom Bornemeier is now Chief Implementation Officer

 Seattle, WA – February 1, 2021 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, today announced it has promoted two officers to its Executive Leadership Team. Jeff Sims has been named Chief Financial Officer and Tim Bornemeier has been named Chief Implementation Officer. The two will serve as strategic leaders and provide new insights as part of the company’s eight-member Executive Leadership Team.

 “I’m pleased to have Jeff and Tim join our leadership team in two key strategic roles,” said Cyndie Martini, MAP’s President/CEO. “MAP is intently focused on profitable growth and on delivering long-term value for our client credit unions. We are continually growing our leadership team to better align our organization, drive revenue growth, and improve operating efficiency. Jeff and Tim have great institutional knowledge and possess the creativity and drive that will help MAP grow and succeed.”

Jeff Sims previously served as Vice President of Finance and Corporate Systems. He is responsible for the daily operations of MAP’s financial and IT systems, as well as MAP’s internal and external financial reporting, annual budgets, annual audits, and analysis and recommendations of future systems solutions.

 “I admire MAP and its dedication to credit unions and their members,” said Jeff.  “I look forward to working with Cyndie and the team to move MAP forward on its financial, operational, and cultural transformation.”

 Jeff has over 25 years of experience in Finance and Accounting management, with over 20 years of experience in the financial services industry working for two prominent independent brokerage firms in the Pacific Northwest. Prior to joining MAP, he was the Chief Financial Officer for KMS Financial Services, Inc. and managed KMS’ financial transition from a private company to a wholly owned subsidiary of a public company. He received his bachelor’s degree in Finance and Accounting from Washington State University.

 Tim Bornemeier previously served as Vice President of Implementations. Tim directs and manages all phases of implementations for new client onboardings as well as all project implementations for existing clients to ensure outstanding delivery and support.

 “I am excited to join such a transformative company,” said Tim. “MAP has an exceptional focus on the customer and on service.”

 Prior to joining MAP, Tim was responsible for all Premier Bank conversions, including credit and debit card conversions, custom programming, and deconversions at Fiserv where he also served as the Lincoln, NE site director. Previously, Tim was with Capital One/Cabela’s for nearly ten years as the Senior Vice President of Operations where he oversaw the daily credit card operations including site director responsibilities for over 400 staff members in Lincoln, NE. Prior to Capital One/Cabela’s he spent 18 years at Nelnet as the Senior Vice President of Operations.

 For more information about Member Access Processing, please visit https://maprocessing.com/. 

 About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service.

MAP Welcomes Dan Ruppe as Senior Vice President of Product Services

 Seattle, WA – February 13, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, today announced the appointment of Dan Ruppe as Senior Vice President of Product Services. Reporting to CEO Cyndie Martini, Ruppe will lead MAP’s growing suite of payment services, including the management of third-party solutions from the nation’s leading providers.

“We are thrilled to have Dan join our team in this strategic role to expand and develop MAP’s product services,” said Cyndie Martini, President and CEO of MAP. “His wealth of experience and proven track record of success make him the perfect fit for this important position.”

An experienced product strategist and leader, Ruppe brings over three decades of experience in the card payments industry and has held various staff and management positions in the areas of Account/Service Management, Systems Quality Assurance, Business Analysis, Compliance, Sales, and Product Management. His past companies have included PaySys International, Hogan Systems, PSCU, and the combined entities of the Honor Debit/ATM network, the Star Debit/ATM network, and First Data Corp.

About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides its client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. As a Credit Union Service Organization, MAP is committed to the credit union movement and values its credit union clients first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support, and service. For more information about Member Access Processing, please visit https://maprocessing.com/.

MAP welcomes 12 credit unions to the CUSO in 2022 as the company grow smore than 19 percent annually.

As the company enters its 25^th Anniversary Year, it grew more than 19 percent annually with industry best service.

 Seattle, WA – February 13, 2023 – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform to credit unions, welcomed 12 new credit unions to its client roster in 2022. Each credit union benefits from MAP’s single point, direct connection to Visa through its unrivaled service model giving members greater access to financial versatility. This marks another milestone for MAP as a Credit Union Service Organization (CUSO) that has achieved 19 percent annual growth as a demonstrated payments leader and innovator.

“We’re very excited about the diverse nature, number, and size of credit unions joining MAP,” said Cyndie Martini, MAP’s President and CEO. “True to our mission, MAP offers credit unions, whatever their size, the same service, opportunity, and solutions that they strive to provide for its own members.”

Transactions grew at a robust 19 percent in 2022. With the year’s results, the company continues record annual growth year-over-year.  MAP benchmarks its transaction volume to Visa. Visa’s processed transactions grew 12 percent during its Fiscal Year 2022.

“MAP completed the year in a strong position to bring on new clients and provide the unparalleled level of service we are known for,” states Jeff Sims, MAP’s Chief Financial Officer. “MAP’s advantage has always been to scale more competitively in the areas of service and technical expertise.”

MAP’s growth matches the overall health of the credit union industry. Over the past decade, credit unions have seen growing popularity among younger generations who are attracted to lower fees and greater community connection and commitment. An important part of the industry’s growth has been the ability of MAP to give its credit union customers and members access to premium credit and debit card benefits. Increasingly, customers’ connection to their cards is the strongest link to a credit union or bank. 

MAP Partners with equipifi to Bring Buy Now, Pay Later Services to Credit Unions 

Scottsdale, AZ (September 29, 2022) – equipifi, a fintech company providing banks and credit unions with a white label Buy Now, Pay Later (BNPL) solution, announced its partnership with Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform for credit unions. By partnering with equipifi, MAP’s credit union clients will be able to offer BNPL solutions on their credit and debit transactions. 

MAP serves more than 100 credit unions across nearly 30 states. In total, MAP’s clients have more than 10 million members and over $100 billion in assets. Partnering with equipifi, MAP’s credit union clients will be able to increase the value of their banking experience and grow member engagement. By leveraging their existing data and digital banking platforms, credit unions will be able to extend BNPL offers that are in alignment with their members’ financial goals. Credit unions will also be able to grow existing lines of revenue and open new ones.   

“Consumer financial needs are changing and so is the way they engage with their credit unions.” said Cyndie Martini, president and CEO of MAP. “Buy Now Pay Later provides credit unions a strategic  capability as well as a huge benefit to members. Members gain from the convenience and security of using their credit unions for BNPL in a safer and more reliable transaction.” 

“There’s no denying the growing popularity of BNPL as an alternative form of payment for consumers looking for financial flexibility,” said Bryce Deeney, CEO and cofounder of equipifi. “With 60 percent of American consumers having used BNPL at least once, and 70 percent preferring a solution from their primary financial institution, we’re past due for a BNPL solution from credit unions.” 

About equipifi  
equipifi is a fintech SaaS powering banks and credit unions with Buy Now, Pay Later (BNPL) solutions that align with their customers’ financial goals. The equipifi platform seamlessly integrates with financial institutions to help them deepen customer engagement, grow market share, increase revenue, and provide a single place to view, accept, and manage BNPL plans on their existing banking app. For more information, please visit www.equipifi.com. 

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About Member Access Processing (MAP) 

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides our client credit unions the unique opportunity to leverage the technology, security, and service of Visa for their members. MAP is a subsidiary of Currencē Payment Solutions, a Credit Union Service Organization, with an unrivaled commitment to the credit union movement, where credit union are valued first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support and service

CPI Card Group® and Member Access Processing Bring Instant Issuance to Credit Unions

CPI®’s Card@Once^® Instant Issuance Solution Allows MAP Customers to Enhance Branch Experience

LITTLETON, CO – March 1st, 2022 – CPI Card Group Inc. (Nasdaq: PMTS), a payment technology company and leading provider of credit, debit and prepaid solutions, and Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform, today announced a collaboration to provide MAP customers access to CPI’s Card@Once^® instant issuance solution.

Card@Once, the first instant issuance solution to be backed by a Software-as-a-Service (SaaS) model, empowers credit unions to offer members the convenience of visiting a branch and receiving a new or replacement card in minutes. Through the collaboration with CPI, credit unions served by MAP can be freed of the demands traditionally required to support instant issuance, such as maintaining software or servers onsite. CPI securely manages IT setup, 24/7 support and maintenance for the customer-friendly cloud-based solution, connecting credit unions and their members to the advantages of an easy, web-based, and quick to implement instant card issuance technology. The solution also supports dual interface card solutions, enabling credit unions to issue contactless-capable cards to members.

“At MAP, our focus has always been on enabling a high-quality customer experience for credit union members – working with CPI helps us build on that mission,” said Cyndie Martini, MAP’s Chief Executive Officer. “By helping credit unions offer a new, innovative standard of convenience and quickly accommodate members with new or replacement cards, instant issuance brings the potential to transform the branch experience.”

“Card@Once has spent over a decade establishing a reputation for creating value, reliability and convenience for financial institutions and their customers,” said Lane Dubin, SVP and General Manager, Prepaid, Personalization Solutions and Instant Issuance for CPI Card Group. “We’re thrilled to collaborate with MAP to help credit unions tap into the benefits of instant issuance.”

About Member Access Processing (MAP)
Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides our client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members.  MAP is a subsidiary of Currence Payment Solutions, a Credit Union Service Organization, with an unrivaled committed to the credit union movement where credit union are valued first and foremost. Working directly with Visa, MAP offer customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support and service.

About CPI Card Group®

CPI Card Group® is a payment technology company and leading provider of credit, debit and prepaid solutions delivered physically, digitally and on-demand. CPI helps our customers foster connections and build their brands through innovative and reliable solutions, including financial payment cards, personalization, and Software-as-a-Service (SaaS) instant issuance. CPI has more than 20 years of experience in the payments market and is a trusted partner to financial institutions and payments services providers. Serving customers from locations throughout the United States, CPI has a large network of high security facilities, each of which is registered as PCI compliant by one or more of the payment brands: Visa, Mastercard^®, American Express^® and Discover^®. Learn more at www.cpicardgroup.com.

Credit Union Prepaid Leader Member Access Processing (MAP) Announces Visa Prepaid Virtual Cards

 SEATTLE (October 21, 2021) – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform, today announced the launch of their Visa Prepaid Virtual cards. Virtual cards are issued and stored digitally with no corresponding physical plastic.

“At MAP, we are speeding up the process for credit union members to have access to prepaid funds,” states Cyndie Martini, MAP’s Chief Executive Officer. “The Visa Prepaid Virtual cards gives members the ability to make online purchases with a desktop computer or mobile phone right away without the plastic prepaid card.”

The Visa Prepaid Virtual works anywhere Visa is accepted and works exactly like a Visa debit card. It has the first name, last name, expiration date, and a secure CVV code. At the point of purchase, the cardholder’s Visa account information is entered online for purchases. MAP also provides online access for cardholders to access their account and transaction information in real-time.

 The safer choice, the Visa Prepaid Virtual card is backed by Visa’s fraud technology and the cardholder can access their virtual card on multiple devices. Credit Unions also benefit by not having to order plastic cards for their members. MAP’s best-in-class customer service team is always there to support credit unions and their members with their Prepaid programs.

 About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides our client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members.  MAP is a subsidiary of Currence Payment Solutions, a Credit Union Service Organization, with an unrivaled committed to the credit union movement where credit union are valued first and foremost. Working directly with Visa, MAP offer customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support and service.

Member Access Processing Signs Reseller Agreement with Access Softek

-CUSO to Resell Access Softek Digital Banking Products-

Berkeley, Calif., June 14, 2021 –Access Softek, an omnichannel digital banking provider, recently announced that Member Access Processing (MAP) has signed an agreement to resell Access Softek’s entire suite of digital banking products.

MAP serves more than 100 credit unions across 30 states. In total, MAP’s clients have more than 5 million members and over $50 billion in assets. These credit unions will now be offered access to the entire Access Softek suite of digital banking products, including online and mobile banking, account opening, lending, unified biometrics, fraud prevention and wealth management services.

“Everything we do centers around supporting credit unions by meeting the needs of their members,” said Cyndie Martini, President/CEO, at MAP. “Access Softek offers a comprehensive set of solutions that work seamlessly together. We are excited to offer these solutions to our credit unions in order to help them build stronger relationships and see increased growth.”

For more than 20 years, MAP has been the trusted card-processing services partner for the nation’s largest and smallest credit unions, while helping them achieve best-in-class card program metrics no matter their asset size or goals. This agreement with Access Softek is the next step in MAP’s mission of helping each credit union meet its unique payment and digital goals.

“MAP works with some of the top credit unions in the U.S. and providing them with the best digital solutions is more important than ever before,” said Chris Doner, founder and CEO of Access Softek. “Credit unions are uniquely positioned for success because of the relationships they have with members. By adding a cutting-edge digital experience, credit unions can stand up to the competition we’re seeing in financial services today.”

 About Member Access Processing (MAP)

As the nation’s only aggregator of the Visa Debit Processing Service platform for credit unions, Member Access Processing is in the forefront of providing industry-leading products and services to credit unions. MAP’s special role in the marketplace provides our client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members. For more information, please visit maprocessing.com.

 About Access Softek, Inc.    

Access Softek sets the standard for the omnichannel digital banking landscape, having developed the first downloadable apps for mobile banking. Since that time, Access Softek has extended its track record of innovation to online banking, biometric authentication, real-time fraud prevention, and automated investing integrated directly into a financial institution’s digital banking platform, among many other innovative products. Now in its 35^th year, Access Softek has delivered industry firsts to over 400 bank and credit union clients from its Berkeley, California headquarters. Learn more at AccessSoftek.com. 

Credit Union Risk Management Leader Member Access Processing (MAP) Announces Fraud Forecaster

 SEATTLE (March 31, 2021) – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform, today announced the launch of their Sonar Fraud Forecaster, an AI-based fraud analytics platform designed to help credit unions detect card fraud weeks and months ahead of current available methods.

“At MAP, we take a proactive approach to card fraud,” states Cyndie Martini, MAP’s Chief Executive Officer. “Sonar helps credit unions identify compromised cards as much as six months earlier than some traditional tools. Early detection can help optimize its re-issuance process by pinpointing which cards will go fraudulent.”

Sonar Fraud Forecaster uses an algorithm that compares and combines merchant and card issuer data. Hundreds of millions of card transactions and fraudulent activity are compiled to accurately find common points of compromise (CPP).

Sonar helps card issuers prevent fraudulent card reissues by detecting potential fraud before it happened. The Fraud Forecaster predicts the likelihood a card will experience fraud in the next 90 days and provides reissue recommendations that align with the credit union’s goals. Sonar’s CPP analysis is performed daily, generating a prioritized list of potential compromises that impact an issuer’s cardholders. The Fraud Forecaster scores provide actionable insights on network alerts and helps reduce unnecessary or fraudulent card reissues.

Annual Payment Report reveals Card Processing Vendor is “Very Important” to more than 3/5th of CUs

SEATTLE (February 2, 2021) – 2020 MAP Happiness Payment Report from Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform, showed a significant jump in the importance of a credit union’s card processor. Nearly 66 percent of the survey’s respondents stated their card processors were “Very Important” to the success of the credit union, an increase of more than 12 points from the prior year’s survey.

MAP’s Happiness Payment Report is produced annually by the credit union-owned issuer and processor, measuring how credit union executives feel about their credit and debit programs and how important those programs are to their institution’s success.

“Payments continue to grow in importance for members and credit union leaders alike,” said Cyndie Martini. “The success of a credit union’s payment portfolio – debit, credit, mobile, digital – is pivotal to success and long-term viability of the credit union,” she said. This year’s Annual Happiness Payment Report is proof that credit unions see the importance of payments in driving the rest of their business.”

Consistent with prior year’s surveys, the respondents were happy with their credit unions’ Card Payment and Online Banking services. The report revealed that just over half were “Very Happy” with their debit (56.54%) and credit (57.01%) programs. However, the importance of the card processor jumped significantly. 

The Happiness Report also asked about the credit unions’ response to the pandemic. Overall, the pandemic took its toll on credit unions according to survey respondents. While most (79.81%) said they were prepared, more than half said they had to make many adjustments (55.87%), with less than a quarter (23.94%) claiming there were few or no adjustments necessary. Nearly half (48.13%) stated the pandemic was “Very disruptive” to day-to-day operations and only 6.54% said it was not at all disruptive. Nearly three quarters (73.36%) said they were ready if the pandemic continues for 6 to 12 more months.

During the month of December 2020, the MAP Happiness Payment Report surveyed 214 credit union executives in the U.S. about their debit and credit payment providers. Respondents were executives and department directors in the areas of credit union operations, card management, risk management, Lending, Finance, and IT.

 To view the study’s full report, please click here.

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 About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides our client credit unions the unique opportunity to leverage the technology, security, and service of Visa for their members. MAP is a subsidiary of Currencē Payment Solutions, a Credit Union Service Organization, with an unrivaled commitment to the credit union movement, where credit union are valued first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support and service.

MAP Receives Honor as The 10 Leading Payment and Card Solution Providers

SEATTLE (July 23, 2020) – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform, has been named one of The 10 Leading Payment and Card Solution Providers of 2020 by Mirror Review, a leadership magazine that brings together technologists and business people with a platform for managing the modern tactics and strategies in the open source technology market. MAP was recognized by the publication for its outstanding performance as “a stable and trusted card processing service partner” for credit unions.

When deliberating which companies to honor, Mirror Review looks for companies that “inspire and enlighten other businesses and personnel with their innovation and commitment to excellence,” said Vishal More, Business Editor. Indeed, MAP is thoroughly addressing the rapidly shifting payment landscape to provide new solutions for credit unions needing to adapt to these evolving market conditions.

“On behalf of our client and owner credit unions, team members and partners, we are grateful and honored by this recognition,” states Cyndie Martini, MAP’s President and CEO. “Member Access Processing is constantly proving its passion by offering the best payment solutions with unparalleled service to its members and customers.”

MAP is featured in the July issue of the Mirror Review. The story in the periodical, Member Access Processing: A Stable and Trusted Card-Processing Services Partner, chronicles MAP’s 20-year history as a leading credit union service organization. It also describes the company’s one-of-a-kind role in the credit union market a trusted partner and expert to the client credit unions it serves.

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About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides our client credit unions the unique opportunity to leverage the technology, security, and service of Visa for their members. MAP is a subsidiary of Currencē Payment Solutions, a Credit Union Service Organization, with an unrivaled commitment to the credit union movement, where credit union are valued first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support and service.

About Mirror Review

The Mirror Review provides high-quality content to the professionals all around the world. Focused on the evolving open source technology market, the Mirror Review explores innovative solutions, services, and/or products through the telling of individual business leaders’ stories that depict their unique journeys, passion for work, deep industry insights, and futuristic visions.

Credit Union Payments Leader Member Access Processing (MAP) Announces Partnership with RAZR Rewards

 SEATTLE (February 19, 2020) – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform, today announced that it has partnered with RAZR Relationship Rewards and Loyalty Solutions.

Through this strategic partnership, MAP clients can now take advantage of RAZR’s innovative technology platform coupled with its deep expertise in loyalty strategy and creative work to drive results for client institutions and engagement across their membership. With RAZR Rewards, credit unions can incentivize behavior holistically across the entire institution, including debit card, mortgage, auto loans, paperless statements and more.

“At MAP, we understand the importance of selecting the right business partner,” states Cyndie Martini, MAP’s Chief Executive Officer. “Since no one credit union is like another, MAP strives to provide multiple partner and product options whenever possible to ensure credit union-business partner alignment, service and product quality are therefore realized to their greatest potential.”

RAZR provides a dedicated marketing team to support each credit union’s loyalty promotional strategies for increased card activation, transaction volume and member account balances. The RAZR Loyalty and Reward platform provides an array of earning and promotion options, along with a robust catalog offering including merchandise, travel, gift cards, tickets and other experiential options.

Cyndie Martini named one of 15 Most Inspiring Women in Business, 2020

SEATTLE (April 28, 2020) – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform, announced today that Cyndie Martini, the company’s founder, President, and CEO, has been named one of the 15 Most Inspiring Women in Business by Exeleon Magazine.

Ms Martini is recognized for her unwavering passion to provide card processing services to their client credit unions in a way that matters. Her drive for excellence in customer service is analyzed in the publication’s article entitled “Guiding Generations by Setting an Example,” in the March 2020 issue.

Exeleon Magazine honored Ms. Martini for her clear vision and business success. In the story, Martini shared her excitement regarding what the future holds for both Member Access Processing as well as herself:

 “I’m very pleased to be leading this team, guided by our Board’s vision, on a trajectory paced for swift growth. On a personal front, I believe leaders have a responsibility to share, when appropriate, all that they can to support others in their careers and on their career paths.”

“Beyond these pre-determined stereotypes, there exists a few inspirational leaders who are truly genuine with their thoughts and actions,” states Daryl Yeung, Editor and Chief of Exeleon Magazine. “We are pleased to showcase Cyndie Martini and her fellow honorees, and how they have attained success beyond the pre-conceived stereotypes.”

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 About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides our client credit unions the unique opportunity to leverage the technology, security, and service of Visa for their members. MAP is a subsidiary of Currencē Payment Solutions, a Credit Union Service Organization, with an unrivaled commitment to the credit union movement, where credit union are valued first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support and service.

Exeleon Magazine

Exeleon is a Business and Tech Magazine featuring some of the leading and emerging players who are embracing excellence to attain unmatched success.

Survey Reveals Rising Importance of Card Services for Credit Unions

2019 MAP Happiness Payment Report from Member Access Processing (MAP) reveals new member priorities in the credit union industry

SEATTLE (December 9, 2019) – Seamless, up-to-the-minute credit and debit card services have become the major demand of credit union members and the biggest focus of concern for credit union executives. According to a new study by Member Access Processing (MAP), the largest aggregator for VISA services for credit unions in the US, credit union members want the most robust app features, the best rewards, and near-instant, responsive customer service. And this is a major worry for credit unions.

The 2019 MAP Happiness Payment Report from Member Access Processing (MAP) revealed that a large majority of credit unions (44.76%) are very concerned that members may leave their credit union if their card services don’t offer the most current capabilities or mobile access. These numbers continue an upward trend in the importance role that credit and debit card service plays in member retention across all credit unions.

The survey also revealed when a credit union’s card services are running smoothly, there is a corresponding relief and happiness. In fact, credit union executives are happiest about their card payments, with nearly a third (29%) saying this was the most important service for their credit unions. After card payents, executives were focused on Online Banking (20%), Mobile Banking (18%), Member Lending and Business Lending (10%), Mortgage and Home Loans (6%), Investment Service (4%), and Community Service and Outreach (3%). These numbers reflect a reordering of priorities for members, who now want, and expect, near instantaneous access to their accounts.

“There is no underestimating the importance of a solid Payments Program to a credit union’s reputation and its long-term relationship with its membership,” states Cyndie Martini, President and CEO od Member Access Processing. “We seek to separate ourselves by providing highly personalized service – treating our client credit unions the way would treat their members. It’s why we consistently achieve a 80-plus Net Promoter Score.”

Overall, the respondents were happy with their credit unions’ Card Payment and Online Banking services. The report found that just over half were Very Happy with their debit (55.71%) and credit (56.67%) programs. Not surprising, those that were Very Happy with their processor were also Very Confident in their performance (77.4%), viewed their processor’s innovation as Cutting Edge (77.3%), and rated their provider as Very Easy to talk to via phone of email (80.3%).

Another interesting find was that a majority felt that their card processor was Very Important (54.76%) to the success of their credit union.

MAP’s Happiness Payment Report is conducted annually by the credit union-owned issuer and processor, measuring how credit union executives feel about their credit and debit programs and how important those programs are to their institution’s success. The report surveyed 212 credit union executives in the U.S. about their debit and credit payment providers. Respondents were executives and department directors in the areas of credit union operations, card management, risk management, Lending, Finance, and IT.

To view the study’s full report, please click here.

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 About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions. MAP’s special role in the marketplace provides our client credit unions the unique opportunity to leverage the technology, security, and service of Visa for their members. MAP is a subsidiary of Currencē Payment Solutions, a Credit Union Service Organization, with an unrivaled commitment to the credit union movement, where credit union are valued first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support and service.

Member Access Processing (MAP) Wins NACUSO’s 2019 CUSO of the Year Award

SEATTLE (April 4, 2019) – Member Access Processing (MAP), the nation’s leading provider of the Visa DPS Debit, Credit, ATM, Prepaid, and Mobile Processing platform, has been awarded NACUSO’s prestigious CUSO of the Year Award, recognizing the important role CUSOs play in helping credit unions effectively and efficiently serve their members. Award applicants were judged on their thought leadership within the credit union industry, the value of the CUSO to its members, innovation in organizational design, implementation and execution.

“On behalf of our client and owner credit unions, team members and partners, we are grateful and honored by this recognition,” states Cyndie Martini, MAP’s President/CEO. “As advocates of the credit union movement and collaborative values It represents, we, like NACUSO, are committed to strengthing our cooperative institutions and the members they serve as we have for the past 20 years. Now, more than ever, we are dedicated to the core values of service, efficacy, integrity in processing card payments for our clients. 

The award will be presented during the 2019 NACUSO Network Conference in San Diego on April 16. NACUSO’s CUSO of the Year Award, now in the 21st year, is one of the most prestigious awards in the industry. It recognizes CUSOs for their collaboration, innovation and the reinvention of the credit union industry.

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 About Member Access Processing (MAP)

Member Access Processing (MAP) is the nation’s only card processing aggregator of the Visa Debit Processing Service platform for credit unions.  MAP’s special role in the marketplace provides our client credit unions the unique opportunity to leverage the Technology, Security, and Service of Visa for their members.  MAP is a subsidiary of Currencē Payment Solutions, a Credit Union Service Organization, with an unrivaled committed to the credit union movement where credit union are valued first and foremost. Working directly with Visa, MAP offers customized, turn-key Debit, Credit, ATM, Mobile, Prepaid-Reloadable, and Gift solutions — all supported by MAP’s five-star training, support and service.

About NACUSO

The National Association of Credit Union Service Organizations was formed in 1985 to help credit unions explore the use of CUSOs and the delivery of non-traditional products and services. Over the years, NACUSO’s focus has evolved to helping credit unions form multi-owned CUSOs and participate in collaboration and the cooperative business model, as well as advocating a regulatory climate that is conducive to collaboration and utilizing CUSOs for the benefit of credit union members.